Shipping & Returns
Shipping & Returns Policy
Shipping Information
We want your little ones to start learning as soon as possible! Here's what you need to know about shipping:
- Processing Time: Orders are typically processed within 1-2 business days
- Shipping Time: Standard shipping takes 5-7 business days
- Tracking: You'll receive a tracking number via email once your order ships
- Shipping Costs: Calculated at checkout based on your location
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
- Return Window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in the same condition as received
- Process: Contact our customer service team to initiate a return
- Refund: Refunds will be processed within 5-7 business days after we receive your return
Damaged or Defective Items
We carefully inspect all products before shipping, but if you receive a damaged or defective item:
- Contact us within 7 days of receiving your order
- Provide photos of the damaged item
- We'll send a replacement or issue a full refund immediately
Contact Us
Have questions about your order? Our customer service team is here to help!
Email: support@lorfancy.com
Response time: Within 24 hours
We're committed to ensuring every child has a safe and enjoyable learning experience with our products.